Full-Time Client Success Manager

Location: Derby (Hybrid working)

We’re an award winning digital marketing agency based in Derby, pushing boundaries and challenging the norm is in our DNA. We’re on the hunt for a Client Success Manager that shares our ambition and creativity.

 

About Alphageek: 

We’re really not just another marketing agency, we’re a team of spectacular marketing geeks, from paid ads to creative, our team are genuinely exceptional, and we put the graft in to make sure our culture reflects that.

You’re probably wondering what kind of businesses you’ll be working your magic on, and there’s not an easy answer! From local startups to market leaders, from restaurants to pharmaceuticals, from Derby to Dubai, our clients are varied, so your work will be too!

 

The Role

As a Client Success Manager, you’ll be the bridge between our agency and our clients, ensuring they receive outstanding service, results, and strategic guidance. You’ll oversee client relationships, track project performance, and identify new opportunities to support business growth. You’ll also be a core part of our management team, shaping processes and strategy.

 

Key Responsibilities:

• Act as the main point of contact for clients, ensuring their needs are met in line with agreed Service Level Agreements (SLAs).
• Support client calls, ensuring a strategic approach to performance reporting, insights, and recommendations.
• Oversee and optimise the client onboarding process to ensure seamless integration and a strong foundation for long-term success.
• Proactively identify growth opportunities within accounts and work closely with internal teams to present tailored solutions.
• Manage and resolve any complex client situations, ensuring effective communication and problem resolution.
• Track and report on client satisfaction, using feedback to enhance our processes and service delivery.
• Collaborate with internal teams to ensure timely and high-quality project delivery.
• Contribute to the management team, sharing reporting, insights and recommendations for service improvements.

 

What We’re Looking For:

• A people person who thrives on building and maintaining strong client relationships.
• Excellent communication and organisation skills – you can juggle multiple accounts and still keep an eye on the details.
• Experience in client-facing roles, ideally within a digital agency or marketing environment.
• A problem solver who can think on their feet and manage challenges with a cool head.
• A growth mindset, eager to drive success for clients and spot new opportunities.

 

What We Offer:

• A fast-paced, exciting environment where your contributions make a real impact.
• Flexible working options (hybrid setup).
• A chance to be part of a company that is growing fast and evolving.
• Regular team events and a fun, supportive culture.
• Competitive salary + quarterly cooperative bonus scheme.
• Birthdays off so you can celebrate.
• And of course.. Alphageek Merch.

 

How to Apply 

Wanna join us? Drop us a line.

We’d love to see your CV, as well as a cover letter that gives us a bit of info about you and of course we’d love to see your CV as well, so pop them over to info@alphageek.co.uk, for a bonus point, include your LinkedIn profile too!

We’re really sorry but Alphageek is unable to sponsor visas at this time